Complaint Management

It is our endeavour that you are always satisfied with the services we provide. To achieve this, we set high standards for our employees and our processes.

Should we ever fall short of these standards and you are dissatisfied with our service, we ask you to let us know. GF Treuhand GmbH is responsible for complaint management on behalf of AIF Kapitalverwaltungs-AG in relation to our retail investment funds (Anspar FLEX Fonds 2, Anspar FLEX Fonds 3 and FLEX Fonds Select 1). In order to be able to process your request quickly and comprehensively, we would therefore like to ask you to contact GF Treuhand GmbH directly, preferably by email. Further information can be found on the website of GF Treuhand GmbH (in German).

If you have any further questions about the complaint management of AIF Kapitalverwaltungs-AG, please do not hesitate to contact your point of contact at any time.

Sincerely, AIF Kapitalverwaltungs-AG